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Mechanical Protection Plan (MPP)

TABLE OF CONTENTS

  • Introduction
  • Purpose of this Booklet
  • The Associated Certificate
  • Customer Service Records
  • General Conditions
  • Mechanical Protection Program (MPP)
  • Introduction
  • Summary
  • Benefits
  • Your Responsibilities
  • Making a Claim
  • Servicing Requirements
  • Basic Service Rates
  • Recommended Preventative Maintenance Service and Inspections
  • Odometer
  • The Dealers Responsibilities and Limits of Liabilities
  • Refund Policy
  • Termination of Program
  • MPP Covered Items
  • Items NOT Covered Under This Program
  • Customer Advantage Program
  • After-Market Products
  • Dictionary

 

IMPORTANT NOTICE: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. Goods Presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

 

Introduction

If you are unfortunate enough to have a mechanical breakdown, your first thought is “how much is this going to cost me”. This Program is there for you.

This Program has been developed with you and your vehicle in mind. With our extensive years of experience in helping our customers, we have developed a comprehensive plan to assist you in reducing the cost of repairing your vehicle, should you ever need it.

Just as vehicle insurance protects you from unexpected expenses caused by accidents, this Program assists you with expected expenses caused by mechanical failures. If a component, as defined within this booklet, of your vehicle fails after the manufacturer’s warranty has expired, this Program can offset some or all of the repair costs, based on the claim limits as specified in the associated certificate that can quickly reach the thousand!

Quite often we see vehicle owners putting off much needed repairs until they feel they can afford the cost of the repair, or the problem has developed to a stage where “there is no option” but to fix it. However, putting off these repairs usually results in additional damage to the vehicle, possible causing the vehicle to become unsafe to drive, but definitely making the repair more expensive. As your vehicle ages the risk of failure will naturally increase. This is a fact that we all live with. Modern cars have become more complex and contain a multitude of electronics, sensors and computer chips that all need to work together for your vehicle to operate efficiently, and as a result you need to have appropriate tools and training to make sure these components are working correctly. While it is true that engines and transmissions have become more reliable, the new technology components are now the parts that fail the most. As vehicles become more advanced, associated repair costs are predicted to continue rising.

By having taken up this Program you are putting in place a plan to offset some of these costs. If you did not have this Program you would be paying for the full cost of repairs, parts and labour, at the future rate, which we all know could be higher than today.

 

Important

This is not an insurance Program or extended Manufacturer’s warranty. This Mechanical Protection Program is funded and provided by Mid Coast Automotive Group to ensure your vehicle is maintained, to optimise resale value and minimise the cost of component breakdown. The Mechanical Protection Program is only valid if you comply with the Program terms and conditions.

 

Summary

This Mechanical Protection Plan (MPP) is issued to provide a level of protection to you, the Owner, against the unexpected breakdown of nominated components within your vehicle. It is valid so long as you comply with the terms and conditions of the Program as set out herein.

The Program consists of the Booklet and the Associated Certificate that you have signed.

• This booklet identifies the terms and conditions of this Program as well as the rights and responsibilities of both Mid Coast Automotive Group and You.

• The Associated Certificate confirms the level of this Program that you are enrolled in and the level of benefits that you are entitled to, as well as your acknowledgement that you understand and agree to abide by the terms of the Program.

Mid Coast Automotive Group agrees that, in the event of breakdown of any covered component or part, they or their authorised agents will repair or replace such part(s) or component(s) (labour costs included), to a maximum based on the level of the Program identified in the Associated Certificate and subject to the terms and conditions as set our herein.

To retain and or obtain the benefits of this Program you MUST comply with the terms and conditions as identified in the Booklet and the Associated Certificate and ensure that your vehicle is returned to Mid Coast Automotive Group Service Centre for its recommended service schedule as set out in this booklet.

We are making this investment to earn your loyalty and support. It is important that you understand that the above conditions are designed to ensure that your vehicle is maintained in accordance with the service schedule set out in this booklet which ensures you optimise resale value, minimise repairs and maximise performance and efficiency.

Failure to comply with the terms and conditions of the Program will cause the Program to be terminated an all related benefits cancelled or forfeited.

 

Benefits

In the event of breakdown of any component or part covered by the Program, Mid Coast Automotive Group will repair or replace or make arrangements for the repair or replacement of such part(s) or component(s) (labour costs included), as outlined under the section titled MPP Covered Items within this booklet, subject to the Level of Program.

Items not covered are outlined under the section, Items Not Covered Under This Program, within this booklet.

 

Your Responsibilities

It is your responsibility to read this booklet very carefully. In order to retain the validity of the Program, you are required to have all services, as defined within this member’s information booklet, carried out at Mid Coast Automotive Group Service Centre. You must also comply with the terms of Mid Coast Automotive Group Mechanical Protection Program as detailed within this booklet and the Associated Certificate.

 

Making a Claim

In all instances, you must contact Mid Coast Automotive Group’s Service Department, as per the contact details on the back of this booklet and advise them of the mechanical problem and your circumstances. Mid Coast Automotive Group staff will manage the claim and look after any associated paperwork for you.

 

Servicing Requirements 

In order to continue to enjoy the benefits provided by this Program, you are required to comply with the terms and conditions of this Program including the following servicing requirements which require that:

  • During the term of the Manufacturer’s warranty, your vehicle is to be serviced at Mid Coast Automotive Group's Service Centre in accordance with the Manufacturer’s log book servicing specifications outlined in the Owner’s Manual.
  • After the Manufacturer’s new vehicle warranty has expired, you are to return your vehicle to Mid Coast Automotive Group's Service Centre for a recommended Preventative Maintenance Service, as outlined in this booklet, every 6 months or 10,000kms.


It is your sole responsibility as the Customer to ensure that services are carried out. It is recommended that you keep a copy of all service documents, as proof of service. The servicing of your vehicle is critical to its long term reliable operation and on the basis that the servicing requirements are met we are able to maintain this Program. The services must be performed at our Service Centre as we are unable to guarantee the quality of work performed by any other party. However, should there be a situation where you are unable to bring your vehicle to our Service Centre, e.g. interstate travel, please contact Mid Coast Automotive Group, as per the back of this booklet, to determine if we are able to arrange some alternate support for you.

 

Basic Service Rates Basic service rates after new vehicle warranty expires and any used vehicle purchase, unless it is covered under one of our Manufacturer’s capped price servicing schedule. Basic oil and oil filter change, lights and levels safety check. Any additional items including synthetic oil that are required as per the Manufacturer’s service schedule are regarded as additional cost and wear and tear items.

 

Passenger.......................... $199

Commercial Petrol............. $232

Commercial Diesel............ $262

4x4 Petrol.......................... $292

4x4 Diesel......................... $326

 

Recommended Preventative Maintenance Service and Inspections

This 6 monthly or 10,000km service and inspection is designed to help maintain your vehicle and includes the following:

 

Replace

  • Engine oil with manufacturer’s specified motor oil
  • Oil filters

 

Inspect

  • Air Filter
  • Tyre’s including spare – condition and air pressure
  • Engine Belts – Inspect
  • All Lights – both external and instrument panel
  • Operation of windscreen wipers – both front and rear
  • Brakes – ensure sufficient depth of pad
  • Brake Disk Rotors – ensure sufficient thickness and even wear
  • Pollen Filter
  • All fluid levels, condition and top up if required
  • Conduct a visual check of under carriage
  • Check status of Warning Lights
  • Check Driver Assist Systems where fitted
  • Radiator and Cooling Systems
  • Heating System
  • Air Conditioning
  • Steering and Suspension
  • Engine Management System
  • Exhaust System
  • Hand Brake
  • Battery
  • Brake Operation
  • Power Steering
  • Windscreen Washer
  • Automatic Transmission
  • Conduct a Road test

 

You may also be required, from time to time, to pay for Manufacturer’s Specified maintenance work on your vehicle, in addition to the servicing requirements set out in the Program. This may include such things as; an injector, transmission or different services, also other items such as spark plugs or timing belts may need to be changed at specific intervals.

 

Repairs

Any maintenance or repairs that are identified during an inspection and are authorised by you will be charged at your expense.

 

Odometer

It is your responsibility to ensure that the odometer of the vehicle is in good working order. Should the odometer need replacement or repairs, Mid Coast Automotive Group must be notified in writing

immediately and sent the following information:

  • Date of the replacement or repair; and
  • The Contract Number and Vehicle Registration Number
  • The odometer reading both before and after replacement 

 

Failure to comply with this clause will automatically render this Program null and void and all benefits owing under the Program will be forfeited or cancelled.

 

Mid Coast Automotive Group - Responsibilities and Limits of Liabilities

  • Mid Coast Automotive Group will replace or repair any components and/or parts covered in the Program, subject to the limits of your Program, when such repair or replacement is necessary as a result of mechanical breakdown during the Period of Protection. Mechanical breakdown will be deemed to have occurred where any component or part, as per the list within this booklet of covered items unable to perform its normal function.
  • The term of the Program for the New, Used, Standard and Premium Programs is based on the Programs as detailed within the Associated Certificate, or the vehicles reaching the maximum odometers as defined in the Associated Certificate. The Program will expire when one of the above two criteria’s, time or odometer reading, is reached, whichever comes first.

 

Refund Policy

The Mechanical Protection Plan or MPP, provides that where your vehicle is disposed of or written off within the first 3 months of the commencement of the Program, as defined in the Associated Certificate, that: -

1. The Program can be transferred, at no additional cost, to the replacement vehicle provided the replacement vehicle has been purchased from the Mid Coast Automotive Group

2. If the replacement vehicle was not purchased from Mid Coast Automotive Group or you have elected not to replace the vehicle, then a 40% refund of monies paid for the specific Program,

is available provided no claims have been made and completed under the Program. Where a claim has been made and the work completed then no refund is available.

3. A refund is only applicable where a Program has been purchased by you and paid for separately.

 

Servicing at an Alternate Location

If one of our other service locations are more convenient for you, please notify the Service Manager to transfer your Mechanical Protection Plan (MPP) contract.

 

Termination of Program

This Program can be terminated if the vehicle has been: -

• Mechanically modified

• Subject to abusive driving

• Carrying loads outside of manufacturers’ specifications

• Used for racing, rallying, or competition of any type

• Used for, Hire, Taxi or Rental purposes

• Damaged to the extent that it has been written off or recorded as a ‘reportable write off’

• Odometer has been tampered with

• The vehicle has reached 300,000km

• A total of $3,000 claimed, as per the Standard Plan

• The policy will expire after 40 days if the outlined servicing requirements are not met

• The vehicle must be serviced at Mid Coast Automotive Group

Any of the items listed in the section, Your Responsibilities, are not fulfilled.

 

STANDARD COVER ITEMS

Detail Type: Air-conditioning

Included Compressor (if factory fitted)

Included Compressor Clutch (if factory fitted)

 

Detail Type: Brake System

Included Calipers (If broken and not serviceable)

Included Hydraulic Lines and fittings

Included Master Cylinders

Included Servo Units

Included Vacuum Booster

Included Wheel Cylinders (If broken not just seized)

 

Detail Type: Clutch (2wd only)

Excluded Clutch Plate

Included Clutch Fork

Included Master Cylinder

Included Pressure Plate

Included Slave Cylinder

Included Thrust Race Bearing

 

Detail Type: Cooling System

Excluded Leaks (Unless caused by a covered part)

Included Electric Fan Thermostat

Included Fan Clutch

Included Thermostat

Included Water Pump

 

Detail Type: Differential

Excluded Bushings

Excluded Oil Leaks

Excluded Sensors

Included Axle Housing (if damaged by covered part)

Included Bearings

Included Bushes and spacers

Included Crown Wheel and Pinion

Included CV Joints (Excluding boots)

 

Detail Type: Electronics

Included Alternator

Included Engine Management Computer ONLY - excludes all other

Included Starter Motor

Included Voltage Regulator

Included Wiper Motor

 

Detail Type: Engine

Excluded Blown Head Gasket

Excluded Cylinder Barrels

Excluded Cylinder Head(s)

Excluded Engine Block

Excluded Seals & Gasket - Unless replaced during a valid repair

Excluded Fluid Leaks

Included Connecting Rods

Included Connecting Rods Bearings

Included Crankshaft and Main Bearings

Included Hydraulic Lifters

Included Manifolds

Included Oil Pump

Included Piston Rings

Included Pistons

Included Push Rods

Included Rocker Arm Shafts

Included Timing Chain

Included Timing Gear

Included Valve Springs

Included Valves - Exhaust

Included Valves - Intake

 

Detail Type: Front Suspension

Excluded Air Bags

Excluded Oil Leaks

Included Ball Joints

Included Control Arms

 

PREMIUM COVER ITEMS

 

Detail Type: Air-conditioning

Included AC Outlets

Included AC Switch

Included Blender Motor

Included Clutch

Included Compressor (if factory fitted)

Included Compressor Bearings

Included Compressor Clutch (if factory fitted)

Included Condenser (if factory fitted)

Included Idler Pulley

Included Idler Pulley Bearing

Included POA Valve

Included Recycle Vent Flap

Included TX Valve

Included Vacuum Control Switch

 

Detail Type: Brake System

Included Brake Booster Unit

Included Brake Linkages

Included Brake Pedal Box

Included Brake Pressure Limiter

Included Calipers (If broken and not serviceable)

Included Handbrake Cable

Included Handbrake Mechanism

Included Hydraulic Lines

Included Hydraulic Lines and fittings

Included Master Cylinders

Included Proportioning Valve

Included Servo Units

Included Vacuum Booster

Included Wheel Cylinders (If broken not just seized)

 

Detail Type: Clutch (2WD only)

Excluded 4wd Clutch Component

Excluded Clutch Plate

Included Clutch Cable

Included Clutch Fork

Included Clutch Linkages

Included Clutch Pedal Box

Included Clutch Slave Cylinder

Included Master Cylinder

Included Pressure Plate

Included Slave Cylinder

Included Spigot Bearing

Included Throw Out Bearing

Included Thrust Race Bearing

 

Detail Type: Cooling System

Excluded Leaks (Unless caused by a covered part)

Included Electric Fan Thermostat

Included Fan Clutch

Included Fan Hub

Included Heater Tap

Included Radiator and/or Core

Included Radiator Cooling Fan Motor

Included Thermostat

Included Viscous Coupling

Included Water Pump

 

Detail Type: Differential

Excluded Bushings

Excluded Oil Leaks

Excluded Sensors

Included All Bearings

Included Axle Housing (if damaged by covered part)

Included Axle Hub Bearings

Included Axle Shafts

 

Detail Type: Differential

Included Bearings

Included Bushes and spacers

Included Centre Bearings

Included Crown Wheel and Pinion

Included CV Joints (Excluding boots)

Included Drive Shafts

Included Drive axle Housing - through failure of internal part

Included Front Hub Bearings

Included Gears

Included Half Shafts

Included Limited Slip Clutch Pack

Included Locking hub Assemblies

Included Swivel Hubs

Included U Bolts

Included Universal Joints

 

Detail Type: Electronics

Included Aerial Motor

Included Air Suspension Compressor

Included Alternator

Included Central Locking Actuator

Included Door Light Actuator and switch

Included Electric Boot Release

Included Engine Management Computer ONLY - excludes all other

Included Hazard Light Switch

Included Headlight Motors

Included Headlight Switches

Included Indicator Switches

Included Key Remote

Included Load Leveling Sensor

Included Mirror Motors

Included Mirror Switch

Included Power Seat Motors

Included Rear Demister Switch

Included Remote Fuel Release - Mechanism and cable

Included Starter Motor

Included Sun Roof Motor

Included Voltage Regulator

Included Window Motors

Included Window Regulators

Included Windscreen Washer Motor

Included Windscreen Wiper Arms and Linkages

Included Wiper Motor

Included Wiper Switches

 

Detail Type: Engine

Excluded Blown Head Gasket

Excluded Cylinder Barrels

Excluded Cylinder Head(s)

Excluded Engine Block

Excluded Seals & Gasket - Unless replaced during a valid repair

Included Balance Shafts

Included Big End Bearings

Included Camshaft

Included Camshaft Bearings

Included Camshaft Pulley

Included Camshaft Tower

Included Connecting Rods

Included Connecting Rods Bearings

Included Crankshaft and Main Bearings

Included Distributor

Included EGR Valve

Included Factory Fitted Turbo

Included Flex Plate

Included Flywheel

Included Gudgeoned Pins

Included Harmonic Balancer

Included Hydraulic Lifters

Included Idler Pulleys

Included Lifters

Included Main Bearings

Included Manifolds

Included Oil Pressure Relief Valve

Included Oil Pump

Included Oil Sender Unit

Included Piston Rings

Included Pistons

Included Push Rods

Included Rocker Arm Shafts

Included Rocker Arms

Included Starter Ring Gear

Included Throttle Cables

Included Throttle Linkages

Included Timing Belt Pulleys

Included Timing Chain

Included Timing Gear

Included Valve Guides

Included Valve Springs

Included Valve Stem Seals

Included Valves - Exhaust

Included Valves - Intake

Included Waste Gates

 

Detail Type: Front Suspension

Excluded Air Bags

Excluded Oil Leaks

Included Ball Joints

Included Bump Stop Cushions

Included Control Arms

Included Front Wheel Bearings or Bushings

Included Leaf Springs

Included Radius Rods and Bushes

Included Shock Bushes

Included Steering Rack Mounts

Included Stub Axles

Included Sway Bar Bushes

Included Tension Rod

Included Torsion/Stabiliser Bar

Included Watts Linkages

Included Wheel Bearings

 

Detail Type: Fuel System

Included EFI (all mechanically connected components)

Included Fuel Injector Pumps (When Unserviceable)

Included Fuel Injectors (When Unserviceable)

Included Fuel Pump (excluding service & tune up components)

Included Fuel Relay

Included Fuel Sender Unit

Included Pressure Regulator Vacuum Pump

Included Solenoids

 

Detail Type: Rear Suspension

Included Shock Absorber

 

Detail Type: Interior and Body

Included 1/Bar and Bushes

Included Accelerator Pedal and Cable

Included Bonnet Hinges

Included Bonnet Lock and Cable

Included Bonnet Striker

Included Bonnet Struts

Included Boot Hinges

Included Boot Lock and Cable

Included Boot Lock Striker

Included Boot Struts

Included Door Handles and Rods

Included Door Hinges

Included Door Locks and Cables

Included Door Strikers

Included Glove Box Locks

Included Locks

Included Mechanical Switches

Included Seat Belt Tensioners andLocking Mechanism

Included Seat Recliner Mechanism

Included Seat Runners

Included Speedo Cable

Included Vent Cables

 

Detail Type: Steering

Excluded External Linkages

Excluded Oil Leaks

Included All internal parts within the steering box

Included Centre Links

Included Idler Arms

Included Pitman Arms

Included Power Steering Box

Included Power Steering Pulley

Included Power Steering Pump

Included Rack and Pinion Assembly

Included Steering Box Housing

Included Steering Column and Bushes

Included Steering Lock

Included Steering Rack

Included Tie Rod Ends

Included Tilt Lever

 

Detail Type: Transaxle Assembly

Excluded Oil Leaks

Included Broken Wheel Bearings

Included Complete Internals

Included CV Joint (Excluding Boots)

Included Half Shafts

 

Detail Type: Transmission

Included Accumulators

Included All Internal and External Mechanical parts

Included All Internally Lubricated Parts (within case)

Included Bearings

Included Bushes

Included Chain and Sprockets

Included Clutch and Bank Assemblies

Included Electronic Shift Control Unit

Included Gears

Included Inhibitor Switch

Included Interlock Control Unit

Included Internal Seals

Included O-Rings

Included Oil Pump

Included Over Drive Clutch

Included Pressure Switches

Included Selector Forks

Included Selector Shafts

Included Servo Units

Included Solenoids

Included Speedo

Included Synchromesh Assembly

Included Torque Converter Case - if damaged by internal part

Included Transducer Trans. Case - if damaged by internal part

Included Transmission Case (if caused by covered item)

 

ITEMS NOT COVERED UNDER THIS PROGRAM

  • Any components or parts not listed as included in the MPP Covered Items of this booklet.
  • Any claim made after the Program has been terminated or expired.
  • Any components or parts that are damaged as a result of an accident or other impact.
  • The costs (including parts, components and labour) of any claim exceeding the claim limit for the Level of Program as detailed within the Associated Certificate.
  • Any normal wear and tear or service or maintenance items, including but not limited to:

> Tyres, Batteries, Oil or water leaks (unless caused by the breakdown of a covered part);

> Routine servicing, or maintenance items (for example shock absorbers, filters, hoses, belts, pilot and throw out bearings); and

> Non-metal parts (for example C V joint boots, all electronic sensors, computers, solenoids and switches not specifically covered).

  • Worn, perished or leaking, seals and gaskets (including head gaskets) or any damage caused as a result thereof, unless replacement is required as a result of repair to a covered part.
  • Any components or parts covered by an existing Manufacturer’s warranty, a Manufacturer’s recall or an existing extended warranty Program, or those components or parts that require routine replacement or service as per the Manufacturer’s recommendations.
  • Any portion of costs or breakdown which entitles you to benefits under another written warranty, a service contract, any statutory warranty or any valid and collectible insurance Program.
  • Breakdown of a component or part caused by: - rust or corrosion; negligence (such as failure to heed warning lights or gauges); overheating; modifications made after the date of delivery; damage caused by excessive speed, competitive driving or racing or testing of the vehicle for competitive driving or racing; improper maintenance or repairs; fire; freezing; flood; theft; explosion; smoke; illegal or unauthorised use of the vehicle; use of the vehicle for a purpose other than that for which the Manufacturer intended; malicious damage; accident or road hazard; nuclear fuel or from any nuclear waste or combustion of nuclear fuel; pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds; or any other natural phenomenon.
  • Breakdown of any component or part caused by the breakdown of a non-covered part
  • Breakdown due to components fitted or work performed by a third party.
  • Any consequential loss, or liability, direct or indirect, arising as a result of a breakdown of a non-covered part.
  • Any loss or damage occurring outside Australia.
  • Vehicle has been subject to abusive or illegal driving.
  • Driving under the influence of alcohol or drugs or other prescribed substances or damage caused by an accident that was a result of a breach of the law.
  • Carrying loads outside of Manufacturers’ specifications.
  • The servicing of any component or part covered under the Program.
  • Loss, damage, cost or expense of any nature directly or indirectly caused by or resulting from an act of war, (whether war be declared or not), civil commotion or any act of terrorism.
  • The vehicle has exceeded 300,000km
  • Components that fail due to contaminated fuel or incorrect fuel type used. 

 

DICTIONARY

For the purpose of the Program and associated documents, the following terms are defined:

Authorised Service Centre means any service that is duly authorised by Mid Coast Automotive Group to perform the required services.

Mid Coast Automotive Group 36 606 386 636 and all related entities, associated bodies corporate for the purpose of the Corporations Act 2001 (Cth).

Associated Certificate means the Certificate that is signed by you, in acknowledgement of your acceptance and understanding of the Program and its terms and conditions. It contains the Period of Protection, being the start and end dates of the Program as well as the level of the Program which identifies the benefits offered.

Program means this booklet documenting the Program provided to you by Mid Coast Automotive Group and the Associated Certificate.

Customer means you as the purchaser of the vehicle from Mid Coast Automotive Group and all agents acting on your behalf in any capacity.

The Administrator means Arrow IT Pty Limited (ACN 107 403 636) and all related bodies corporate and associated entities appointed by Mid Coast Automotive Group for the purpose of administering the Program.

Log Book Services means the services, recommended by the manufacturer in the vehicles owner guide.

Manufacturer means the manufacturer of the brands available as a new and used vehicle from Mid Coast Automotive Group.

MPP means Mechanical Protection Program.

Part means a part, identified on the repair invoice, which is source by Mid Coast Automotive Group.

Period of Protection means the period commencing on the start date and ending upon reaching the end distance, 300,000km, specified on the “Associated Certificate” subject to earlier termination in accordance with the terms and conditions of the Program.

Owner means the owner defined on the Associated Certificate.

Repair Invoice means the repair/fitment invoice provided with the repair or service by Mid Coast Automotive Group or the Authorised Service Centre.

Service Centre means Mid Coast Automotive Group Service Centre, the address of which is provided on the rear cover of this booklet.

Vehicle means the single vehicle identified on the Associated Certificate.

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