TABLE OF CONTENTS
- Introduction
- Purpose of this Booklet
- The Associated Certificate
- Customer Service Records
- General Conditions
- Mechanical Protection Program (MPP)
- Introduction
- Summary
- Benefits
- Your Responsibilities
- Making a Claim
- Servicing Requirements
- Basic Service Rates
- Recommended Preventative Maintenance Service and Inspections
- Odometer
- The Dealers Responsibilities and Limits of Liabilities
- Refund Policy
- Termination of Program
- MPP Covered Items
- Items NOT Covered Under This Program
- Customer Advantage Program
- After-Market Products
- Dictionary
IMPORTANT NOTICE: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. Goods Presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Introduction
If you are unfortunate enough to have a mechanical breakdown, your first thought is “how much is this going to cost me”. This Program is there for you.
This Program has been developed with you and your vehicle in mind. With our extensive years of experience in helping our customers, we have developed a comprehensive plan to assist you in reducing the cost of repairing your vehicle, should you ever need it.
Just as vehicle insurance protects you from unexpected expenses caused by accidents, this Program assists you with expected expenses caused by mechanical failures. If a component, as defined within this booklet, of your vehicle fails after the manufacturer’s warranty has expired, this Program can offset some or all of the repair costs, based on the claim limits as specified in the associated certificate that can quickly reach the thousand!
Quite often we see vehicle owners putting off much needed repairs until they feel they can afford the cost of the repair, or the problem has developed to a stage where “there is no option” but to fix it. However, putting off these repairs usually results in additional damage to the vehicle, possible causing the vehicle to become unsafe to drive, but definitely making the repair more expensive. As your vehicle ages the risk of failure will naturally increase. This is a fact that we all live with. Modern cars have become more complex and contain a multitude of electronics, sensors and computer chips that all need to work together for your vehicle to operate efficiently, and as a result you need to have appropriate tools and training to make sure these components are working correctly. While it is true that engines and transmissions have become more reliable, the new technology components are now the parts that fail the most. As vehicles become more advanced, associated repair costs are predicted to continue rising.
By having taken up this Program you are putting in place a plan to offset some of these costs. If you did not have this Program you would be paying for the full cost of repairs, parts and labour, at the future rate, which we all know could be higher than today.
Important
This is not an insurance Program or extended Manufacturer’s warranty. This Mechanical Protection Program is funded and provided by Mid Coast Automotive Group to ensure your vehicle is maintained, to optimise resale value and minimise the cost of component breakdown. The Mechanical Protection Program is only valid if you comply with the Program terms and conditions.
Summary
This Mechanical Protection Plan (MPP) is issued to provide a level of protection to you, the Owner, against the unexpected breakdown of nominated components within your vehicle. It is valid so long as you comply with the terms and conditions of the Program as set out herein.
The Program consists of the Booklet and the Associated Certificate that you have signed.
• This booklet identifies the terms and conditions of this Program as well as the rights and responsibilities of both Mid Coast Automotive Group and You.
• The Associated Certificate confirms the level of this Program that you are enrolled in and the level of benefits that you are entitled to, as well as your acknowledgement that you understand and agree to abide by the terms of the Program.
Mid Coast Automotive Group agrees that, in the event of breakdown of any covered component or part, they or their authorised agents will repair or replace such part(s) or component(s) (labour costs included), to a maximum based on the level of the Program identified in the Associated Certificate and subject to the terms and conditions as set our herein.
To retain and or obtain the benefits of this Program you MUST comply with the terms and conditions as identified in the Booklet and the Associated Certificate and ensure that your vehicle is returned to Mid Coast Automotive Group Service Centre for its recommended service schedule as set out in this booklet.
We are making this investment to earn your loyalty and support. It is important that you understand that the above conditions are designed to ensure that your vehicle is maintained in accordance with the service schedule set out in this booklet which ensures you optimise resale value, minimise repairs and maximise performance and efficiency.
Failure to comply with the terms and conditions of the Program will cause the Program to be terminated an all related benefits cancelled or forfeited.
Benefits
In the event of breakdown of any component or part covered by the Program, Mid Coast Automotive Group will repair or replace or make arrangements for the repair or replacement of such part(s) or component(s) (labour costs included), as outlined under the section titled MPP Covered Items within this booklet, subject to the Level of Program.
Items not covered are outlined under the section, Items Not Covered Under This Program, within this booklet.
Your Responsibilities
It is your responsibility to read this booklet very carefully. In order to retain the validity of the Program, you are required to have all services, as defined within this member’s information booklet, carried out at Mid Coast Automotive Group Service Centre. You must also comply with the terms of Mid Coast Automotive Group Mechanical Protection Program as detailed within this booklet and the Associated Certificate.
Making a Claim
In all instances, you must contact Mid Coast Automotive Group’s Service Department, as per the contact details on the back of this booklet and advise them of the mechanical problem and your circumstances. Mid Coast Automotive Group staff will manage the claim and look after any associated paperwork for you.
Servicing Requirements
In order to continue to enjoy the benefits provided by this Program, you are required to comply with the terms and conditions of this Program including the following servicing requirements which require that:
- During the term of the Manufacturer’s warranty, your vehicle is to be serviced at Mid Coast Automotive Group's Service Centre in accordance with the Manufacturer’s log book servicing specifications outlined in the Owner’s Manual.
- After the Manufacturer’s new vehicle warranty has expired, you are to return your vehicle to Mid Coast Automotive Group's Service Centre for a recommended Preventative Maintenance Service, as outlined in this booklet, every 6 months or 10,000kms.
It is your sole responsibility as the Customer to ensure that services are carried out. It is recommended that you keep a copy of all service documents, as proof of service. The servicing of your vehicle is critical to its long term reliable operation and on the basis that the servicing requirements are met we are able to maintain this Program. The services must be performed at our Service Centre as we are unable to guarantee the quality of work performed by any other party. However, should there be a situation where you are unable to bring your vehicle to our Service Centre, e.g. interstate travel, please contact Mid Coast Automotive Group, as per the back of this booklet, to determine if we are able to arrange some alternate support for you.
Basic Service Rates Basic service rates after new vehicle warranty expires and any used vehicle purchase, unless it is covered under one of our Manufacturer’s capped price servicing schedule. Basic oil and oil filter change, lights and levels safety check. Any additional items including synthetic oil that are required as per the Manufacturer’s service schedule are regarded as additional cost and wear and tear items.
Recommended Preventative Maintenance Service and Inspections
This 6 monthly or 10,000km service and inspection is designed to help maintain your vehicle and includes the following:
Replace
- Engine oil with manufacturer’s specified motor oil
- Oil filters
Inspect
- Air Filter
- Tyre’s including spare – condition and air pressure
- Engine Belts – Inspect
- All Lights – both external and instrument panel
- Operation of windscreen wipers – both front and rear
- Brakes – ensure sufficient depth of pad
- Brake Disk Rotors – ensure sufficient thickness and even wear
- Pollen Filter
- All fluid levels, condition and top up if required
- Conduct a visual check of under carriage
- Check status of Warning Lights
- Check Driver Assist Systems where fitted
- Radiator and Cooling Systems
- Heating System
- Air Conditioning
- Steering and Suspension
- Engine Management System
- Exhaust System
- Hand Brake
- Battery
- Brake Operation
- Power Steering
- Windscreen Washer
- Automatic Transmission
- Conduct a Road test
You may also be required, from time to time, to pay for Manufacturer’s Specified maintenance work on your vehicle, in addition to the servicing requirements set out in the Program. This may include such things as; an injector, transmission or different services, also other items such as spark plugs or timing belts may need to be changed at specific intervals.
Repairs
Any maintenance or repairs that are identified during an inspection and are authorised by you will be charged at your expense.
Odometer
It is your responsibility to ensure that the odometer of the vehicle is in good working order. Should the odometer need replacement or repairs, Mid Coast Automotive Group must be notified in writing
immediately and sent the following information:
- Date of the replacement or repair; and
- The Contract Number and Vehicle Registration Number
- The odometer reading both before and after replacement
Failure to comply with this clause will automatically render this Program null and void and all benefits owing under the Program will be forfeited or cancelled.
Mid Coast Automotive Group - Responsibilities and Limits of Liabilities
- Mid Coast Automotive Group will replace or repair any components and/or parts covered in the Program, subject to the limits of your Program, when such repair or replacement is necessary as a result of mechanical breakdown during the Period of Protection. Mechanical breakdown will be deemed to have occurred where any component or part, as per the list within this booklet of covered items unable to perform its normal function.
- The term of the Program for the New, Used, Standard and Premium Programs is based on the Programs as detailed within the Associated Certificate, or the vehicles reaching the maximum odometers as defined in the Associated Certificate. The Program will expire when one of the above two criteria’s, time or odometer reading, is reached, whichever comes first.
Refund Policy
The Mechanical Protection Plan or MPP, provides that where your vehicle is disposed of or written off within the first 3 months of the commencement of the Program, as defined in the Associated Certificate, that: -
1. The Program can be transferred, at no additional cost, to the replacement vehicle provided the replacement vehicle has been purchased from the Mid Coast Automotive Group
2. If the replacement vehicle was not purchased from Mid Coast Automotive Group or you have elected not to replace the vehicle, then a 40% refund of monies paid for the specific Program,
is available provided no claims have been made and completed under the Program. Where a claim has been made and the work completed then no refund is available.
3. A refund is only applicable where a Program has been purchased by you and paid for separately.
Servicing at an Alternate Location
If one of our other service locations are more convenient for you, please notify the Service Manager to transfer your Mechanical Protection Plan (MPP) contract.
Termination of Program
This Program can be terminated if the vehicle has been: -
• Mechanically modified
• Subject to abusive driving
• Carrying loads outside of manufacturers’ specifications
• Used for racing, rallying, or competition of any type
• Used for, Hire, Taxi or Rental purposes
• Damaged to the extent that it has been written off or recorded as a ‘reportable write off’
• Odometer has been tampered with
• The vehicle has reached 300,000km
• A total of $3,000 claimed, as per the Standard Plan
• The policy will expire after 40 days if the outlined servicing requirements are not met
• The vehicle must be serviced at Mid Coast Automotive Group
Any of the items listed in the section, Your Responsibilities, are not fulfilled.
STANDARD COVER ITEMS
Detail Type: Air-conditioning
Included Compressor (if factory fitted)
Included Compressor Clutch (if factory fitted)
Detail Type: Brake System
Included Calipers (If broken and not serviceable)
Included Hydraulic Lines and fittings
Included Master Cylinders
Included Servo Units
Included Vacuum Booster
Included Wheel Cylinders (If broken not just seized)
Detail Type: Clutch (2wd only)
Excluded Clutch Plate
Included Clutch Fork
Included Master Cylinder
Included Pressure Plate
Included Slave Cylinder
Included Thrust Race Bearing
Detail Type: Cooling System
Excluded Leaks (Unless caused by a covered part)
Included Electric Fan Thermostat
Included Fan Clutch
Included Thermostat
Included Water Pump
Detail Type: Differential
Excluded Bushings
Excluded Oil Leaks
Excluded Sensors
Included Axle Housing (if damaged by covered part)
Included Bearings
Included Bushes and spacers
Included Crown Wheel and Pinion
Included CV Joints (Excluding boots)
Detail Type: Electronics
Included Alternator
Included Engine Management Computer ONLY - excludes all other
Included Starter Motor
Included Voltage Regulator
Included Wiper Motor
Detail Type: Engine
Excluded Blown Head Gasket
Excluded Cylinder Barrels
Excluded Cylinder Head(s)
Excluded Engine Block
Excluded Seals & Gasket - Unless replaced during a valid repair
Excluded Fluid Leaks
Included Connecting Rods
Included Connecting Rods Bearings
Included Crankshaft and Main Bearings
Included Hydraulic Lifters
Included Manifolds
Included Oil Pump
Included Piston Rings
Included Pistons
Included Push Rods
Included Rocker Arm Shafts
Included Timing Chain
Included Timing Gear
Included Valve Springs
Included Valves - Exhaust
Included Valves - Intake
Detail Type: Front Suspension
Excluded Air Bags
Excluded Oil Leaks
Included Ball Joints
Included Control Arms
PREMIUM COVER ITEMS
Detail Type: Air-conditioning
Included AC Outlets
Included AC Switch
Included Blender Motor
Included Clutch
Included Compressor (if factory fitted)
Included Compressor Bearings
Included Compressor Clutch (if factory fitted)
Included Condenser (if factory fitted)
Included Idler Pulley
Included Idler Pulley Bearing
Included POA Valve
Included Recycle Vent Flap
Included TX Valve
Included Vacuum Control Switch
Detail Type: Brake System
Included Brake Booster Unit
Included Brake Linkages
Included Brake Pedal Box
Included Brake Pressure Limiter
Included Calipers (If broken and not serviceable)
Included Handbrake Cable
Included Handbrake Mechanism
Included Hydraulic Lines
Included Hydraulic Lines and fittings
Included Master Cylinders
Included Proportioning Valve
Included Servo Units
Included Vacuum Booster
Included Wheel Cylinders (If broken not just seized)
Detail Type: Clutch (2WD only)
Excluded 4wd Clutch Component
Excluded Clutch Plate
Included Clutch Cable
Included Clutch Fork
Included Clutch Linkages
Included Clutch Pedal Box
Included Clutch Slave Cylinder
Included Master Cylinder
Included Pressure Plate
Included Slave Cylinder
Included Spigot Bearing
Included Throw Out Bearing
Included Thrust Race Bearing
Detail Type: Cooling System
Excluded Leaks (Unless caused by a covered part)
Included Electric Fan Thermostat
Included Fan Clutch
Included Fan Hub
Included Heater Tap
Included Radiator and/or Core
Included Radiator Cooling Fan Motor
Included Thermostat
Included Viscous Coupling
Included Water Pump
Detail Type: Differential
Excluded Bushings
Excluded Oil Leaks
Excluded Sensors
Included All Bearings
Included Axle Housing (if damaged by covered part)
Included Axle Hub Bearings
Included Axle Shafts
Detail Type: Differential
Included Bearings
Included Bushes and spacers
Included Centre Bearings
Included Crown Wheel and Pinion
Included CV Joints (Excluding boots)
Included Drive Shafts
Included Drive axle Housing - through failure of internal part
Included Front Hub Bearings
Included Gears
Included Half Shafts
Included Limited Slip Clutch Pack
Included Locking hub Assemblies
Included Swivel Hubs
Included U Bolts
Included Universal Joints
Detail Type: Electronics
Included Aerial Motor
Included Air Suspension Compressor
Included Alternator
Included Central Locking Actuator
Included Door Light Actuator and switch
Included Electric Boot Release
Included Engine Management Computer ONLY - excludes all other
Included Hazard Light Switch
Included Headlight Motors
Included Headlight Switches
Included Indicator Switches
Included Key Remote
Included Load Leveling Sensor
Included Mirror Motors
Included Mirror Switch
Included Power Seat Motors
Included Rear Demister Switch
Included Remote Fuel Release - Mechanism and cable
Included Starter Motor
Included Sun Roof Motor
Included Voltage Regulator
Included Window Motors
Included Window Regulators
Included Windscreen Washer Motor
Included Windscreen Wiper Arms and Linkages
Included Wiper Motor
Included Wiper Switches
Detail Type: Engine
Excluded Blown Head Gasket
Excluded Cylinder Barrels
Excluded Cylinder Head(s)
Excluded Engine Block
Excluded Seals & Gasket - Unless replaced during a valid repair
Included Balance Shafts
Included Big End Bearings
Included Camshaft
Included Camshaft Bearings
Included Camshaft Pulley
Included Camshaft Tower
Included Connecting Rods
Included Connecting Rods Bearings
Included Crankshaft and Main Bearings
Included Distributor
Included EGR Valve
Included Factory Fitted Turbo
Included Flex Plate
Included Flywheel
Included Gudgeoned Pins
Included Harmonic Balancer
Included Hydraulic Lifters
Included Idler Pulleys
Included Lifters
Included Main Bearings
Included Manifolds
Included Oil Pressure Relief Valve
Included Oil Pump
Included Oil Sender Unit
Included Piston Rings
Included Pistons
Included Push Rods
Included Rocker Arm Shafts
Included Rocker Arms
Included Starter Ring Gear
Included Throttle Cables
Included Throttle Linkages
Included Timing Belt Pulleys
Included Timing Chain
Included Timing Gear
Included Valve Guides
Included Valve Springs
Included Valve Stem Seals
Included Valves - Exhaust
Included Valves - Intake
Included Waste Gates
Detail Type: Front Suspension
Excluded Air Bags
Excluded Oil Leaks
Included Ball Joints
Included Bump Stop Cushions
Included Control Arms
Included Front Wheel Bearings or Bushings
Included Leaf Springs
Included Radius Rods and Bushes
Included Shock Bushes
Included Steering Rack Mounts
Included Stub Axles
Included Sway Bar Bushes
Included Tension Rod
Included Torsion/Stabiliser Bar
Included Watts Linkages
Included Wheel Bearings
Detail Type: Fuel System
Included EFI (all mechanically connected components)
Included Fuel Injector Pumps (When Unserviceable)
Included Fuel Injectors (When Unserviceable)
Included Fuel Pump (excluding service & tune up components)
Included Fuel Relay
Included Fuel Sender Unit
Included Pressure Regulator Vacuum Pump
Included Solenoids
Detail Type: Rear Suspension
Included Shock Absorber
Detail Type: Interior and Body
Included 1/Bar and Bushes
Included Accelerator Pedal and Cable
Included Bonnet Hinges
Included Bonnet Lock and Cable
Included Bonnet Striker
Included Bonnet Struts
Included Boot Hinges
Included Boot Lock and Cable
Included Boot Lock Striker
Included Boot Struts
Included Door Handles and Rods
Included Door Hinges
Included Door Locks and Cables
Included Door Strikers
Included Glove Box Locks
Included Locks
Included Mechanical Switches
Included Seat Belt Tensioners andLocking Mechanism
Included Seat Recliner Mechanism
Included Seat Runners
Included Speedo Cable
Included Vent Cables
Detail Type: Steering
Excluded External Linkages
Excluded Oil Leaks
Included All internal parts within the steering box
Included Centre Links
Included Idler Arms
Included Pitman Arms
Included Power Steering Box
Included Power Steering Pulley
Included Power Steering Pump
Included Rack and Pinion Assembly
Included Steering Box Housing
Included Steering Column and Bushes
Included Steering Lock
Included Steering Rack
Included Tie Rod Ends
Included Tilt Lever
Detail Type: Transaxle Assembly
Excluded Oil Leaks
Included Broken Wheel Bearings
Included Complete Internals
Included CV Joint (Excluding Boots)
Included Half Shafts
Detail Type: Transmission
Included Accumulators
Included All Internal and External Mechanical parts
Included All Internally Lubricated Parts (within case)
Included Bearings
Included Bushes
Included Chain and Sprockets
Included Clutch and Bank Assemblies
Included Electronic Shift Control Unit
Included Gears
Included Inhibitor Switch
Included Interlock Control Unit
Included Internal Seals
Included O-Rings
Included Oil Pump
Included Over Drive Clutch
Included Pressure Switches
Included Selector Forks
Included Selector Shafts
Included Servo Units
Included Solenoids
Included Speedo
Included Synchromesh Assembly
Included Torque Converter Case - if damaged by internal part
Included Transducer Trans. Case - if damaged by internal part
Included Transmission Case (if caused by covered item)
ITEMS NOT COVERED UNDER THIS PROGRAM
- Any components or parts not listed as included in the MPP Covered Items of this booklet.
- Any claim made after the Program has been terminated or expired.
- Any components or parts that are damaged as a result of an accident or other impact.
- The costs (including parts, components and labour) of any claim exceeding the claim limit for the Level of Program as detailed within the Associated Certificate.
- Any normal wear and tear or service or maintenance items, including but not limited to:
> Tyres, Batteries, Oil or water leaks (unless caused by the breakdown of a covered part);
> Routine servicing, or maintenance items (for example shock absorbers, filters, hoses, belts, pilot and throw out bearings); and
> Non-metal parts (for example C V joint boots, all electronic sensors, computers, solenoids and switches not specifically covered).
- Worn, perished or leaking, seals and gaskets (including head gaskets) or any damage caused as a result thereof, unless replacement is required as a result of repair to a covered part.
- Any components or parts covered by an existing Manufacturer’s warranty, a Manufacturer’s recall or an existing extended warranty Program, or those components or parts that require routine replacement or service as per the Manufacturer’s recommendations.
- Any portion of costs or breakdown which entitles you to benefits under another written warranty, a service contract, any statutory warranty or any valid and collectible insurance Program.
- Breakdown of a component or part caused by: - rust or corrosion; negligence (such as failure to heed warning lights or gauges); overheating; modifications made after the date of delivery; damage caused by excessive speed, competitive driving or racing or testing of the vehicle for competitive driving or racing; improper maintenance or repairs; fire; freezing; flood; theft; explosion; smoke; illegal or unauthorised use of the vehicle; use of the vehicle for a purpose other than that for which the Manufacturer intended; malicious damage; accident or road hazard; nuclear fuel or from any nuclear waste or combustion of nuclear fuel; pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds; or any other natural phenomenon.
- Breakdown of any component or part caused by the breakdown of a non-covered part
- Breakdown due to components fitted or work performed by a third party.
- Any consequential loss, or liability, direct or indirect, arising as a result of a breakdown of a non-covered part.
- Any loss or damage occurring outside Australia.
- Vehicle has been subject to abusive or illegal driving.
- Driving under the influence of alcohol or drugs or other prescribed substances or damage caused by an accident that was a result of a breach of the law.
- Carrying loads outside of Manufacturers’ specifications.
- The servicing of any component or part covered under the Program.
- Loss, damage, cost or expense of any nature directly or indirectly caused by or resulting from an act of war, (whether war be declared or not), civil commotion or any act of terrorism.
- The vehicle has exceeded 300,000km
- Components that fail due to contaminated fuel or incorrect fuel type used.
DICTIONARY
For the purpose of the Program and associated documents, the following terms are defined:
Authorised Service Centre means any service that is duly authorised by Mid Coast Automotive Group to perform the required services.
Mid Coast Automotive Group 36 606 386 636 and all related entities, associated bodies corporate for the purpose of the Corporations Act 2001 (Cth).
Associated Certificate means the Certificate that is signed by you, in acknowledgement of your acceptance and understanding of the Program and its terms and conditions. It contains the Period of Protection, being the start and end dates of the Program as well as the level of the Program which identifies the benefits offered.
Program means this booklet documenting the Program provided to you by Mid Coast Automotive Group and the Associated Certificate.
Customer means you as the purchaser of the vehicle from Mid Coast Automotive Group and all agents acting on your behalf in any capacity.
The Administrator means Arrow IT Pty Limited (ACN 107 403 636) and all related bodies corporate and associated entities appointed by Mid Coast Automotive Group for the purpose of administering the Program.
Log Book Services means the services, recommended by the manufacturer in the vehicles owner guide.
Manufacturer means the manufacturer of the brands available as a new and used vehicle from Mid Coast Automotive Group.
MPP means Mechanical Protection Program.
Part means a part, identified on the repair invoice, which is source by Mid Coast Automotive Group.
Period of Protection means the period commencing on the start date and ending upon reaching the end distance, 300,000km, specified on the “Associated Certificate” subject to earlier termination in accordance with the terms and conditions of the Program.
Owner means the owner defined on the Associated Certificate.
Repair Invoice means the repair/fitment invoice provided with the repair or service by Mid Coast Automotive Group or the Authorised Service Centre.
Service Centre means Mid Coast Automotive Group Service Centre, the address of which is provided on the rear cover of this booklet.
Vehicle means the single vehicle identified on the Associated Certificate.
